• Code of Practice on Promulgating Anti-scam Messages to the Public by Telecommunications Service Providers
  • Circular Letter issued on 7 May 2024 regarding Licensing Requirement for the Offer of the Mobile Satellite Communications Services without Establishment, Operation or Maintenance of any Means of Telecommunications
  • Code of Practice on Sending of Short Messages and Multimedia Messages by Telecommunications Service Providers
  • Guidelines on Registration of Sender IDs and Sending of Short Messages and Multimedia Messages
  • Code of Practice on Management of Scam Calls and Scam SMS by Telecommunications Service Providers
  • Circular Letter issued on 20 January 2023 regarding "Revision to the Code of Practice Relating to the Use of Numbers and Codes in the Hong Kong Numbering Plan and Requirement for Regular Reporting of Statistics about Use of the Fixed and Mobile Numbers Allocated to Licensees"
  • Circular Letter issued on 14 November 2022 regarding "Code of Practice on Verification of the Addresses of Potential Customers for Mobile Telecommunications Services (Issue 3)"
  • Circular Letter issued on 18 July 2022 regarding "Supply and Offer of Telecommunications Services through Subscriber Identification Module (SIM) Cards subject to Real-name Registration Requirement"
  • Guidelines on Implementation of Real-name Registration for SIM Cards
  • Circular Letter issued on 22 March 2021 regarding Reporting Requirement under the Funding Arrangement of Universal Service Obligation
    • Report Template for the Subscriber Number Held by the Licensee
    • Annual Audit Assurance Report Template for the Subscriber Number Held by the Licensee
  • Guidelines on Publication of Tariff
  • Circular Letter issued on 3 July 2020 regarding Updated Licence Renewal Arrangement for Services-Based Operators for the Provision of Mobile Virtual Network Operator Services
  • Circular Letter issued on 28 April 2020 regarding "Reporting of the Number of Customer Connections, Mobile Stations and Base Stations"
  • Circular Letter issued on 29 November 2018 regarding " Issue of the Revised Code of Practice on Verification of the Addresses of Potential Customers for Mobile Telecommunications Services”
  • Circular Letter issued on 11 June 2018 regarding "Reporting of Network and Service Outage and Provision of Test Subscriber Identification Module (“SIM”) Connections for Network Monitoring Purposes"
  • Circular Letter issued on 28 September 2017 regarding "Issue of the Code of Practice on the Cessation Arrangements for Mobile Virtual Network Operator Services"
  • Code of Practice on the Cessation Arrangements for Mobile Virtual Network Operator Services
    • Sample format for Service Cessation Notice
    • Sample format for Service Cessation Alert
  • Circular Letter issued on 28 May 2015 regarding Local Access Charge Bypass in relation to Voice over Internet Protocol Services
  • Code of Practice in relation to Calling Line Identification and Other Calling Line Identification Related Services 
  • Code of Practice relating to the Use of Numbers and Codes in the Hong Kong Numbering Plan
  • The Numbering Plan for Telecommunications Services in Hong Kong

 

Documents to be observed by SBO Licensees for provision of Mobile Virtual Network Operator (MVNO) Services