Those who are considering filing a complaint with the Communications Authority concerning a competition issue relating to telecommunications services are advised to read paragraphs 9 to 15 and the Information Checklist in Appendix B of "A Guide on How Complaints Relating to Conduct Prohibited under Sections 7K, 7L, 7N and 7Q of the Telecommunications Ordinance are Handled by the Office of the Communications Authority” .
Once you have formulated your complaint, you can send it to the Communications Authority using the following address-
Communications Authority
29/F, Wu Chung House,
213 Queen's Road East,
Wan Chai, Hong Kong
Telephone : 2961 6333
Fax : 2803 5110
Email :
webmaster@ofca.gov.hk